Frequently Asked Questions
Do I need an appointment?
Yes! We want you to have our undivided attention. No interruptions! We also take extra special care to personalise your shopping experience so it helps to have that bit of advance notice. Luckily, we’ve made booking an appointment very easy.
What is your appointment cancellation / no-show policy?
Clients who fail to show up or cancel/reschedule an appointment and has not contacted our office with at least 24 hours' notice will be considered a No Show, and a $50.00 fee charge will apply to your credit card.
As a courtesy, when time allows, we make reminder calls for appointments. If you do not receive a reminder callor message, the above Policy will remain in effect
We understand there may be times when an unforeseen emergency occurs, and you may be unable to keep your scheduled appointment. If you should experience extenuating circumstances that result in a No Show, please get in touch with us by email at firstname.lastname@example.org and management will review and advise by email, if the No Show fee will be waived.
What can I expect at my appointment?
We reserve 2 hours for your first dress appointment so that we have time to discuss details like location, theme, and vision, as well as your budget, preferred colours and fabrics, and any other inspirations you’d like to share.
Feel free to bring your wishlist, Pinterest board or photos of gowns you love. Our stylists are here to help you find “the one” and they’ll take everything you share with them into consideration as you select a few (5-7) dresses to try on.
Don’t be surprised if you find your dream dress on your first visit.
What & whom should I bring to my appointment?
Nude, strapless, and seamless undergarments work best when you’re doing a fitting. If you’re thinking of trying on more fitted gowns, shape-wear can also be helpful. Remember to bring shoes with a similar heel height to what you plan to wear on your wedding day.
Our boutique is quite small so we can only host 4 guests of your choice to support you in choosing your dress. If your party is larger, let us know and we’ll do our best to accommodate you.
What is the price range of your gowns?
Our gowns vary in price from $1500 to $3800+ before tax. Let our stylists know your budget, so we can ensure the selection is within your price range.
When should I start dress shopping?
Timing is everything. We suggest shopping for your wedding dress 8 - 10 months prior to your wedding date to allow for fitting and accessorizing, and to give our designers the lead time they need. There are rush options for wedding gowns under 6 months, but you can expect additional fees.
What size are your samples?
Our samples are mainly sizes 10 and 12 which we adjust directly on your body at the fitting so you can visualise how it will look when it’s tailored to your measurements. We also have samples size 18 - 24 in our size inclusive collection.
What if I don’t know what size to order?
Don’t worry! That’s what we’re here for! We’ll take all your measurements and cross-reference them with the designer’s chart to order the closest size for you. If the dress needs alterations, we can recommend a master tailor here in Montreal.
How does the alterations process work?
Alterations are almost always needed. We order gowns based on the size that is closest to your measurements in the designer’s size chart. We don’t currently offer in-house alterations, but we can recommend a master tailor in the Montreal area.
What is your return / exchange policy?
All sales are final, so please choose carefully! We suggest spending some time browsing photos of dresses by your favourite designers prior to your appointment so you show up with an idea of what you’re looking for. That way our stylists will be well-equipped to pick the best dresses to fit your vision. If you’re unsure what style wedding gown you’re looking for, we recommend trying our quiz to get you started. Our stylists are also happy to make recommendations.